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Most issues or questions can be resolved or answered in this FAQ. If not covered, please visit our contact us page.
Overview
Plus Membership
Account
Language Courses
Flashcards
Create Courses
Groups
Miscellaneous
Plus Membership
Why should I upgrade to Plus?
The Plus Membership is a hugely advantageous subscription that unlocks all that Hey! Lingo has to offer. This includes all courses and lessons, difficult cards, pinned cards, card type filters, timer speed, full removal of ads and more!

Visit the Plus Membership page to learn more!

Can I cancel my Plus subscription?
Our one-month and twelve-month subscriptions will be automatically renewed until you have cancelled the subscription. Cancellations can be done anytime by visiting the Plus Membership page.

Do I receive a receipt upon payment?
Yes. Our payment processor, Paddle, will send a receipt to the email you have provided.

What are difficult cards?
Difficult cards will be automatically selected by our algorithm whenever it determines that you're struggling with a specific word or sentence. This is a great way of perfecting your language learning. To study these cards, simply click "STUDY DIFFICULT CARDS".

What are pinned cards?
Pinned cards are a great way of highlighting words and sentences which you would like to study at a later point in time. You can click on "STUDY PINNED CARDS" to focus your studies exclusively on specific cards.

To pin a card, simply click on any lesson and click the pin symbol in the corner of the card.

What are the different card types and how do I benefit from them?
Learning a language can be challenging, but it doesn't have to be boring! With our service, you can study languages by spelling, building sentences, listening and more! With a Plus Membership you can study specific card types exclusively. Do you enjoy listening more than building sentences? No problem! Do you want to fill in the blanks? Easy!

  • Translate
    Translate from English to the language of your choice -or- translate from the language of your choice to English.
  • Listen
    Listen in English and select the correct answer in the language of your choice -or- Listen in the language of your choice and select the correct answer in English.
  • Build
    Build sentences word-by-word. You're given a bunch of words and must select the correct words in the correct order.
  • Switch
    Four answers, but three of them have one word replaced with an incorrect one.
  • Blank
    A sentence is written in the language of your choice, but one word is left blank. You have multiple choices to fill the blank.

  • What does the speed setting do?
    The speed tool lets you choose the pacing of each flashcard. You can challenge yourself by lowering the time threshold for each card, or slow it down and even remove the timer altogether. This filter will remain set to whichever setting you have enabled until you decide to change it.
    Account
    Forgot my email
    Contact our support and tell us your username and the language(s) you've studied so that we can provide you with your email address. Kindly note that we will only provide you with a partial email address.

    Forgot my password
    Click on the "LOGIN" button, followed by the "Forgot password?" link.

    Reset my password
    Click on "MY ACCOUNT" and locate the "Reset Password" button under your profile information. Once there, follow the simple instructions.

    Change my username
    Click on "MY ACCOUNT" and locate the "Change Username button below your profile, or simply click on your username.

    Delete my account
    In accordance with our Privacy Policy and Terms of Agreement, you may delete your account by clicking on "MY ACCOUNT", followed by the "Delete Account" link below your profile. Kindly note that deleted accounts cannot be restored.
    Language Courses
    Why are languages split up into multiple courses and lessons?
    Each language is split up into multiple courses and each course is split up into multiple lessons. Each course represents a step up in difficulty, as sentences and words become more challenging. You can start learning a language at a higher level if you already have some understanding of a language.

    The lessons serve as a progression tool by splitting courses into smaller fractions. Each lesson can be clicked and studied before or after the flashcards.

    Can lessons be studied individually?
    Yes. Simply click on a lesson to view the contents. You can do this even before playing the flashcards.

    What does "Review Cards" do?
    You can review cards you've already studied. They will be replayed in the same order and stop automatically once there are no more cards to review.
    Flashcards
    I hear no audio
    If you're using a phone or a tablet, you've likely disabled notification sounds or muted your device. Enabling the notification sounds or unmuting the device should solve this issue.

    What are the different card types?
    We teach languages with the help of a variety of flashcards. These cards are randomized and teach you how to translate, listen, build sentences, spell, recognize switched-out words and blanked out words. With the Plus Membership, you can also study specific card types exclusively and even flip the order of translations and listening.

  • Translate
    Translate from English to the language of your choice -or- translate from the language of your choice to English.
  • Listen
    Listen in English and select the correct answer in the language of your choice -or- Listen in the language of your choice and select the correct answer in English.
  • Build
    Build sentences word-by-word. You're given a bunch of words and must select the correct words in the correct order.
  • Switch
    Four answers, but three of them have one word replaced with an incorrect one.
  • Blank
    A sentence is written in the language of your choice, but one word is left blank. You have multiple choices to fill the blank.

  • Can the timer be disabled?
    Yes. This is a Plus feature, which also enables you to slow down or speed up the timer to your liking.

    Can transliteration be enabled/disabled?
    Yes. Simply click the Settings icon (the little cogwheel symbol in the upper left) while you're playing the flashcards.

    Can images be disabled?
    Yes. Simply click the Settings icon (the little cogwheel symbol in the upper left) while you're playing the flashcards.
    Create Courses
    Can I create a language course?
    Yes. You can only create courses for languages that are available on Hey! Lingo. Simply click on the "CREATE" link in the menu and click on "Language courses". The audio for your courses is processed on an hourly basis and will be automatically uploaded.

    Can I create any other types of courses?
    Yes. You can create a course on any subject by clicking "CREATE" in the menu and selecting "Other course".

    I created a course but it's not showing up
    New courses are automatically put under review before they are published in order to avoid prohibited content and maintain a high level of quality control.
    Groups
    What is a group?
    Groups is a cool feature which lets you compete against your friends in language courses and our other courses. You get a private leaderboard where you can see the progress of everybody in the group. You can be part of as many groups as you like.

    How do I create a new group?
    Go to "Groups" in the menu and click "CREATE GROUP".

    How do I join a group?
    Every member of a group gets a unique group code which can be shared with whomever you want invited. The invited user must go to Groups and click "JOIN GROUP".
    Miscellaneous
    What does an editor do and how do I become one?
    An editor is primarily responsible for the language which they are proficient in. They participate in discussions and make alterations to a language based on user feedback. If you desire to help our community, you can become one by contacting us on [email protected]

    ¿Sabes el nombre de esta flor?

    Don't understand her? Get a Plus membership!
    Monthly
    $
    5
    .99
    Yearly
    $
    24
    .99
    Lifetime
    $
    39
    .99
    We believe that learning a language shouldn't cost a fortune, especially in the times we are currently living.

    That's why Hey! Lingo teaches you more words than any other language learning site at the most affordable prices.